Refund Policy.

Returns & exchanges

For online purchases, tell us within 14 days of delivery if you wish to cancel. You then have a further 14 days to send the goods back. The same cancellation rights apply to sale items.

Looking after your return

You may inspect or try on your purchase as you would in a shop. Please keep tags and packaging and return the goods carefully. Handling beyond what is needed to establish their nature, characteristics and functioning may result in a deduction for loss in value. This does not restrict your rights if goods are faulty or not as described.

Please return footwear in its original box, protected by an outer box or mailing bag.

How to return

Contact support@yenoto.com with your order number and the items you would like to return. We will provide the returns address and reference. A returns reference is not a condition of exercising your statutory cancellation rights.

Return postage is at your cost unless the goods are faulty or we sent the wrong item. We recommend a tracked service and keeping your proof of postage.

Refunds

We refund the original payment method. Our aim is to process a refund within five working days of receiving the return, and within the applicable statutory deadline. For cancellation of a whole order, we also refund the cost of standard outbound delivery. Extra costs for an upgraded delivery service are not refunded.

Exchanges

Exchanges are subject to stock. If the size you want has sold out, we will refund you instead.

Nothing in this policy limits your statutory rights. For help, visit Yenoto customer care.