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Yenoto / Here to help
Not right? You have 14 days from delivery to return any item for a refund or exchange.
Items must be unworn, unwashed and in original condition with all tags attached and original packaging. Footwear must be returned in its undamaged box, inside an outer box or mailing bag.
Refunds are made to the original payment method within 5 working days of the return arriving with us. Exchanges are subject to stock — if the size you want has sold out we'll refund you instead.
Final-sale items and worn or damaged goods cannot be returned. This doesn't affect your statutory rights.
This document was last updated on September 26, 2026.